FAQs

CARPET CLEANING

• What method do you use for carpet cleaning?
We use the very best truck-mounted, hot water extraction system on the market. Carpet manufacturers and carpet cleaning experts agree, truck-mounted, hot water extraction (steam cleaning, as it’s commonly called) is the best method of carpet cleaning, period. Your carpets will look great, feel soft, smell good, dry quickly, and stay cleaner longer using this method.

Do I need to be present during the cleaning?
No. One of the biggest advantages of using our service is our trustworthy and honest reputation. Our clients feel at ease leaving us unattended while they’re at work or running errands. In fact, a majority of our work is done for clients who don’t even live in the area, but who hire us to clean their second homes or rental properties at the beach.      

• Do I need to vacuum beforehand?
Vacuuming is highly recommended, but not required. If needed, we will pre-vacuum the area before cleaning. Our equipment is also vacuuming the entire time we are cleaning.

• Do you move furniture?
Yes, we can move your furniture and return it to its rightful place when cleaning is completed. We generally clean around larger items, such as pianos, electronics, china cabinets, and entertainment centers. In bedrooms, we typically clean around most beds and dressers. We suggest you remove any lamps, knick knacks, and other breakable items from the furniture you want moved. In preparation of our arrival, many of our clients will move the items they wish, and just have us clean the open areas around what is left.

• How long will it take for my carpet to dry?
Dry time is affected by a number of factors, including carpet type, degree of soiling, humidity, temperature, and air flow to the area cleaned. Depending on these factors, it can take anywhere from 2 to 24 hours for carpet to dry, but on average, 6 to 10 hours are needed for complete drying.

Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help speed drying time. It may also help to open your windows to increase air flow, assuming low humidity outside.

You may walk on your carpet immediately after cleaning. We just suggest wearing clean rubber soled shoes if you are going to do so. Be especially careful when walking from damp, carpeted areas on to hard flooring to avoid slipping. 

• A spot reappeared after cleaning. What should I do?
Although most spots we remove from your carpet do not reappear, some spots and spills that have seeped deep into the backing or padding of your carpet may slowly wick back to the surface after cleaning. If this happens, please let us know as soon as possible so we can help remedy the situation.

• My carpet rippled or bubbled after cleaning. How long will it last?
Some types of carpet will absorb moisture and expand slightly during the cleaning process, causing a ripple or bubble effect on the surface of the carpet. This is usually a sign that the carpet was in need of re-stretching prior to cleaning. Regardless, the carpet should return to normal once it is completely dry.

• Can you apply carpet protection after cleaning?
Yes, we can professionally apply carpet protector specially formulated to create a protective coating around each carpet fiber. This extra layer of protection helps carpet resist dirt and liquid spills, making vacuuming more effective, while giving you more time to clean up spills before they soak into your carpet fibers.

• How do you guarantee my satisfaction?
We want you to be super-pleased – in fact, absolutely delighted – with every carpet and upholstery cleaning job we do. So every job comes with our ironclad, risk free guarantee. What does that mean? Simply this:

If for any reason you have concerns about your cleaning, or if any spots return, we’ll happily return to your home and re-clean the area free of charge. If you’re still not satisfied, we’ll refund your money.

Many companies don’t guarantee their work. But we do, nothing is more important than your complete and total satisfaction. We stand behind every job 100%. If you ever have any questions or concerns about our work, please call right away.  


UPHOLSTERY CLEANING

• How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every year or two, depending on use.

• What method do you use for upholstery cleaning?
Using our truck-mounted, hot water extraction cleaning system, we can safely and thoroughly clean most fabric types, leaving your furniture brighter, fresher, and healthier.

• The tag on my furniture recommends dry cleaning. Can you still clean it?
Most likely, yes. Furniture manufacturers are required to recommend some type of cleaning method even though it may not be the most effective method. Dry cleaning is a very safe, but ineffective method of cleaning. Most manufacturers recommend dry cleaning for liability protection more so than for the most effective cleaning method.

• How long will it take my furniture to dry?
Dry time is affected by a number of factors, including fabric type, degree of soiling, humidity, temperature, and air flow. Depending on these factors, it can take anywhere from 2 to 12 hours, but on average, 4 to 6 hours are needed for complete drying.

• Can you apply fabric protection after cleaning?
Yes, we can professionally apply fabric protector specially formulated to provide an extra layer of protection from damaging dry soil and liquid spills.


TILE & GROUT CLEANING

• Why should I have my tile and grout cleaned?
Over time, dirt and grime builds up in the pores of your tile and grout, making your floors look dirty and dingy. A thorough, professional cleaning is the only way to get a deep-down clean. 

• How do you clean my tile and grout?
Using our powerful, truck-mounted cleaning system, along with tile and grout specific cleaners, we can safely strip away any built up dirt and grime, giving your tile and grout a like new shine.


EMERGENCY WATER EXTRACTION

• What can I expect from your emergency water extraction service?
Using our powerful, truck-mounted vacuum system, we can quickly remove any free standing water from your home and safely extract any excess water from your carpet, padding, and upholstery.

To help speed the drying process even more, we can place our high-powered air movers and dehumidification equipment in your home. We can also apply an anti-microbial treatment to any affected areas to help prevent the growth of dangerous mold and mildew.

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